Home > Industry Specifications > Hospitality > Hotels
Hospitality refers to the relationship process between a guest and a host. It has gone through tremendous change over the last decade, some of which being dictated by technological advances. It has been said that The 'Customer is the king!'. And, if we believe this time tested and accepted philosophy, then we also know as to how difficult it is to make the 'King' happy.
The new age customer is highly demanding as far as expectations of hospitality services are concerned making the scenario even more competitive and Most Indian believes in the philosophy of "Atithi Devo Bhava", meaning the guest is God. Thus primary goal for the Hotel industry has been to enable the customer to have an increasingly personal experience and make them happy. Human interaction is an important part of managing all facets operations and meet customer needs. Each interaction between the customer and the staff plays an important role in customer’s unique experience Therefore; human interaction is the key to making a customer feel like a king. Viva Connect hospitality is state-of-the-art technology that brings to you unparalleled levels of solution helps you to meet all your interaction needs Typical push and pull services would include:
- Confirmation of availability of rooms and services required.
- Confirmation of registration
- Alerts about Check in & Check out time.
- Alerts send to customers about vehicle details, send to pickup/drop the customer.
- Alerts about Check in & Check out time.
- Intimation about reporting boarding time.
- Alerts send to the host of arrival of guest .(Guess arrived for business meetings, weddings)
- Booking conference halls/ Party halls, any special service required.
- Send birthday, purchase anniversary etc. to customers.
- Birthday / anniversary / purchase anniversary /festival wishes
Benefits of vConnect Hospitality solution
- Reaching the rural sector with the regional language
- Customized according to your requirements
- Scalable on demand in seconds
- Easy adaptability to new technologies
- Value based promotions
vConnect Hospitality differentiator - A complete solution for your dynamic business needs.
- Provider of state-of-the-art technology with robust and reliable infrastructure
- Redundancy of operators by virtue of being connected to multiple operators
- Redundancy of servers with queue management, failover mechanism and minimum push time
- Vertically as well as horizontally scalable solution in terms of architecture
- Least time to market and customize
Benefits of SMS channel
- Personalized as well as mass communication
- 7x24x365 as per customers need
- Information on demand
- Mobile messaging empowers the automotive services to open a personal, cost-effective and
efficient communication channel with their customers (dealers and end-customers).
- Reaching anywhere with regional languages
|
If you have any query
Want to know more about us?