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Home > Industry Specifications > Retail
Innovation along with Optimization is a key to long term success for Retail sector. Everyday new means are tried and tested to innovate and optimize process, cost, time and efforts. One of the hottest innovations is Mobility solutions as it makes communication effective and efficient. First of its kind, VivaConnect Retail is the proven and trusted solution developed around smart communication, service quality, consistent delivery, and enhanced customer satisfaction.
 VivaConnect Retail offers a solution which is Customer centric. One can inform customers about new offers, their latest purchase, dispatch details, post purchase follow-up etc according to customer profile. VivaConnect Retail is the solution that allows you to customize to individual customer level thus helping you to further enhance customer service and build long term relationship.
Benefits of VivaConnect Retail solution
- Flexible to adopt new requirements within no time
- Scalable on demand in seconds
- Customize solution as per your requirement
- Easy to use interface. No technical knowledge required as such.
VivaConnect Retail differentiator
- Provider of state-of-the-art technology with robust and reliable infrastructure
- Redundancy of operators by virtue of being connected to multiple operators
- Redundancy of servers with queue management, failover mechanism and minimum push time
- Vertically as well as horizontally scalable solution in terms of architecture
- Least time to market and customize
- Unconventional way of promoting and lead generation
Benefits of SMS channel
- Personalized as well as mass communication
- 7x24x365 as per customers need
- Automated SMS messages
- Information on demand
- Reduced overheads on voice calls thus Value for money
- Expand your reach
Usage of SMS channel
- Customers receive loyalty coupons over SMS
- Intimate customers about new, exciting and relevant offers based on their purchase history. Acknowledgement for payment, Insurance premium, service, documents, application, Service etc.
- Customers send SMS to a short-code and a company representative calls back.
- Launch customer referral program over SMS.
- Send a viral SMS to opt-in list who will then forward the SMS to their friends.
- Promote the keyword in print/TV media for the purpose of lead generation.
- Maintain customer retention through Improved customer service
- Send confirmation of order request
- Consumers benefit from the mobile messaging solution by having the consumer specific information via SMS.
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